Priority support. Predictable pricing. Peace of mind

Our Pro Support Plans are designed for professionals who rely on their systems — and can't afford downtime. Whether you've purchased media infrastructure from Videocraft Pro or elsewhere, our expert team is here to keep your environment running at peak performance. 

Choose from a range of plans tailored to your needs, with defined SLAs and coverage up to 7 days per week. From proactive monitoring to swiftly pinpointing and resolving issues, Videocraft Pro is your ongoing support partner in managing your technology infrastructure and workflows 

Why Videocraft Pro?

Expert Support: Direct access to our support team. 

Flexible Plans: Choose the level of cover that fits your workflow and budget. 

Priority Response: Get the help you need, when you need it — with clearly defined SLAs. 

Hardware + Software: We support the systems we sell and the ones you already have. 

Whether you're managing a single suite or an entire facility, Videocraft Pro gives you the confidence to focus on the creative — while we handle the technical. 

Need help choosing a plan? Get in touch and talk to an expert.  

Pro

$400 exPer Month (Billed Annually)

  • Hours of Coverage - 9am - 5:30pm x M - F
  • P1 Response Time- 4hr
  • P2 Response Time - Same Day
  • P3 Response Time - Next Business Day
  • Up to 28Hrs per year (Phone / Remote Email Support)
  • Up to 4 Visits per year (Onsite Support)
  • Annual Remote System Checks
  • System Documentation at
    Commencement *
  • Access to over 60 years of
    Broadcast Knowledge
  • Access to our dedicated support
    number and web portal
  • Industry backed and accredited
    engineers
  • Discounted Consulting Services
  • Yearly Technology Review
  • Proactive System Monitoring
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Plus

$1000 exPer Month (Billed Annually)

  • Hours of Coverage - 9am - 5:30pm x M - F
  • P1 Response Time- 2hr
  • P2 Response Time - 4hr
  • P3 Response Time - Next Business Day
  • Up to 48Hrs per year (Phone / Remote Email Support)
  • Up to 8 Visits per year (Onsite Support)
  • Biannual Remote System Checks
  • System Documentation at
    Commencement *
  • Access to over 60 years of
    Broadcast Knowledge
  • Access to our dedicated support
    number and web portal
  • Industry backed and accredited
    engineers
  • Discounted Consulting Services
  • Yearly Technology Review
  • Proactive System Monitoring
  • Annual Software Upgrades
Enquire Now

Advanced

$2,000 exPer Month (Billed Annually)

  • Hours of Coverage - 8am - 8pm x M - F
  • P1 Response Time- 2hr
  • P2 Response Time - 4hr
  • P3 Response Time - Next Business Day
  • Up to 64Hrs per year (Phone / Remote Email Support)
  • Up to 16 Visits per year (Onsite Support)
  • Biannual Remote System Checks
  • System Documentation at
    Commencement *
  • Access to over 60 years of
    Broadcast Knowledge
  • Access to our dedicated support
    number and web portal
  • Industry backed and accredited
    engineers
  • Discounted Consulting Services
  • Yearly Technology Review
  • Proactive System Monitoring
  • Annual Software Upgrades
Enquire Now

Ultimate

$2,900 exPer Month (Billed Annually)

  • Hours of Coverage - 8am - 10pm x M - F
  • P1 Response Time- 1hr
  • P2 Response Time - 4hr
  • P3 Response Time - Next Business Day
  • Up to 120Hrs per year (Phone / Remote Email Support)
  • Up to 24 Visits per year (Onsite Support)
  • Biannual Remote System Checks
  • System Documentation at
    Commencement *
  • Access to over 60 years of
    Broadcast Knowledge
  • Access to our dedicated support
    number and web portal
  • Industry backed and accredited
    engineers
  • Discounted Consulting Services
  • Yearly Technology Review
  • Proactive System Monitoring
  • Annual Software Upgrades
Enquire Now

Click on the link below for the full terms of service, and all of our Videocraft Pro Support terms and conditions.

Support Services Plan 2025
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