Support & Services

Videocraft Pro has one of the largets technical services teams in the industry, and we offer a range of support and services designed to bring value to your busines.

  • Systems Integration

    We offer a comprehensive approach to seamlessly connect various technology components within the broadcast ecosystem. This includes everthing from integrating cameras, editing suites & audio systems to integrating transmission equipment into a cohesive workflow that enhances efficiency and creativity. Our technical services team collaborates closely with production and technical staff to understand their needs, ensuring that all systems communicate effectively and are tailored to specific production requirements. By implementing cutting-edge solutions and thorough testing, they ensure that the entire setup is reliable, scalable, and optimized for high-quality content delivery, ultimately enabling a smoother production process and enhanced viewer experiences.

  • Existing System Insight

    We offer support with legacy systems to help customers gain insight into how they work and how to make those systems work better. We offer comprehensive services that include system audits, detailed documentation, and tailored improvement strategies. Through assessments of existing equipment and workflows we are able to identify strengths and weaknesses, and then create documentation that outlines system configurations, operational procedures, and maintenance protocols, ensuring that staff can easily reference this information. This holistic approach not only helps customers grasp their current systems but also positions them for future growth and innovation.

  • Cloud & Hybrid

    With our own Videocraft Pro cloud storage product and our expertise in cloud workflow solutions, we are uniquely positioned to help you with your own cloud production needs. By leveraging these technologies, we can offer tailored services that streamline the entire post-production process, from initial asset ingestion to final delivery. Our offerings include setting up secure cloud storage systems that facilitate easy access to media files from anywhere, as well as hybrid solutions that combine on-premises and cloud resources for optimal performance and redundancy. We provide guidance on integrating these systems into existing workflows, ensuring seamless collaboration among teams while maintaining high levels of data security.

Broadcast Engineering

Our history is born in broadcast, and as such we offer a wide range of broadcast engineering services that can help at a variety of levels for your production. We can tailor our service offering to meet whatever level of service is required. Our expertise extends to system design, planing and installation for live production, post-production, and transmission, ensuring seamless operations and high-quality content delivery.

Workflow Design

We provide customised workflow design services for post-production that streamline processes from ingest to final delivery, ensuring efficient collaboration among teams. Our solutions focus on integrating cutting-edge technology and best practices to enhance productivity, reduce turnaround times, and maintain high-quality output throughout the production cycle.

Support Services

In addition to our audit and consulting services, we offer a variety of fixed support plans designed to provide ongoing maintenance and assistance for broadcast systems. These plans ensure clients receive consistent, reliable support tailored to their operational needs, helping to minimize downtime and maximise system performance.

Support Plans

With prices starting as low as $295 per month we are able to bring some piece of mind to your operation.

Our Pro Service Plan (PSP)  brings a level of security and simplicity to the management of your production and post-production systems. By offering structured after sales support, we are able to fix your costs without
compromising on the quality of our service. By signing up for one of our Pro Service Plans, you will get dedicated support the way that you want it.

  • Helpdesk Support

    Hours depending on support

  • Troubleshooting & Issue Resolution

    Regular sales and discounts

  • Onsite Servicing

    Fixednumber of visits

  • Software updates and patch management

    Let us manage it for you

  • Technical Documentation

    Esnure future staff can understand, maintain, and utilise the system effectively

Contact us about our Support or Services